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Discover colorful fine jewelry designed to collect, stack, and make your own.

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Refund policy

Shipping, Returns & Exchanges

Shipping & Delivery (U.S.)

Express Shipping is free on orders of $250+ (merchandise subtotal after discounts, before taxes).
Standard shipping is a flat $15 USD. Shipping charges are non-refundable.

Processing time

  • In-stock items: ship within 1–2 business days.

  • Made-to-order/custom items: ship when ready (timing shown on product page).
    Transit estimates (carrier-provided): typically 2–8 business days for standard; faster for express.
    Tracking is emailed when your order ships. Signature may be required for delivery.

If your order contains multiple items with different ship dates, the order may ship together when all items are ready.

Returns & Exchanges (U.S. Customers)

We want you to love your FRY POWERS piece.

Return requests must be initiated within 10 calendar days of confirmed delivery. Return eligibility depends on the type of piece purchased, as outlined below.

The return request—not the physical arrival of the package—must be made within the 10-day window.

Standard Returns

Eligible ready-to-ship and standard merchandise may be returned within 10 calendar days for:

  • Refund to the original form of payment
  • Exchange
  • Store credit

To be eligible for return, merchandise must be:

  • Unworn and unused
  • In original, unaltered condition
  • Returned with the security tag attached and untampered
  • Returned with all original packaging, including box, pouch, and cards

All returned merchandise is inspected upon receipt before a refund, exchange, or store credit is issued.

We reserve the right to refuse returns that show signs of wear, alteration, damage, use, or otherwise do not meet these conditions.

Made-to-Order Fine Jewelry

Many FRY POWERS 14K and 18K fine-jewelry pieces are produced individually after an order is placed, often in the client’s selected size or color.

Because these pieces are made specifically for your order, made-to-order fine jewelry is not eligible for a refund to the original form of payment.

Requests initiated within 10 calendar days of confirmed delivery are eligible for:

  • Exchange, including another standard size or color when possible
  • Store credit

We are always happy to help you find the right size, color, or piece.

Ready-to-Ship Fine Jewelry

Fine jewelry specifically designated Ready to Ship is eligible under our standard 10-day return policy unless otherwise stated on the product page.

Start a Return or Exchange

Email hello@frypowers.com within 10 calendar days of confirmed delivery and include your order number.

Once your request is approved, we will provide return authorization and shipping instructions.

Approved returns must be placed in transit within 7 calendar days of authorization.

Return Shipping

For standard returns, FRY POWERS can provide a prepaid, insured return label. A $15 USD return-shipping fee will be deducted from your refund or store credit.

If you prefer to arrange your own return shipping, you are responsible for the shipping cost and safe arrival of the merchandise. We strongly recommend using an insured and trackable shipping service.

For eligible size or color exchanges, FRY POWERS will provide a complimentary prepaid return label.

Original shipping charges, including expedited shipping upgrades, are non-refundable except where required by law or when the return is the result of an error by FRY POWERS.

Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original form of payment.

Please allow up to 7 business days after we receive your return for inspection and processing.

Your bank or credit-card provider may require additional time to post the refund after it has been issued.

Exchanges

Need a different size or color? Please get in touch. We are always happy to help when an exchange is possible and inventory or production allows.

If the replacement piece costs more, we will send a payment link for the difference.

If the replacement piece costs less, the remaining balance will be issued as store credit.

After 10 Days

If you need assistance outside the 10-day return window, please contact us.

Requests received after 10 days are reviewed individually. A refund, exchange, or store credit is no longer automatically available under our standard policy, but we are always happy to help where possible.

Custom, Personalized & Special Orders

The following are final sale and are not eligible for refund, exchange, or store credit unless otherwise agreed in writing or required by applicable law:

  • Personalized pieces, including names, numbers, monograms, and engraving
  • Bespoke or custom-designed pieces
  • Special orders outside the options normally offered on FRYPOWERS.com
  • Non-standard ring sizes
  • Custom chain lengths
  • Unlisted metal colors
  • Other requested alterations or modifications
  • Items specifically marked Final Sale on the product page
  • Sale merchandise discounted by 50% or more, unless otherwise stated

Merchandise with a removed or tampered security tag, or showing wear, alteration, damage, or signs of use, is not eligible for return or exchange.

Gifts

If you received a FRY POWERS piece as a gift and would like to exchange it, please contact us.

Eligible gift returns may be exchanged or issued as store credit to the gift recipient.

Refunds to the original form of payment can only be issued to the original purchaser/payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email hello@frypowers.com as soon as possible, ideally within 48 hours of delivery, with photos of:

  • The merchandise
  • The outer packaging
  • The shipping label

We’ll make it right.

Prompt notice helps us resolve shipping issues quickly and does not limit any rights that cannot legally be waived.

Order Cancellations

Orders may be canceled within 24 hours of purchase provided processing or production has not begun.

Once production has begun, made-to-order, personalized, custom, or special-order merchandise generally cannot be canceled.

International Orders

International orders are generally final sale unless otherwise stated, subject to any mandatory consumer rights applicable in the customer’s market.

Where local law provides return, withdrawal, cancellation, or other consumer rights beyond this policy, those statutory rights remain unaffected.

Custom-made, personalized, altered, and certain other specially produced merchandise may be excluded from statutory withdrawal rights where permitted by applicable law.

Duties, taxes, and import fees collected by customs authorities, carriers, or other third parties are generally non-refundable by FRY POWERS.

If an international shipment is refused or returned because of unpaid duties or taxes, an incorrect address, or failure to accept delivery, applicable shipping and return costs may be deducted from any refund or merchandise credit otherwise due.

Undeliverable / Refused Packages

Packages refused or returned as undeliverable may be subject to original shipping charges and return-shipping costs, which may be deducted from any refund or merchandise credit otherwise due.

Notes & Fine Print

  • The 10-day return window begins on the confirmed delivery date shown by the carrier.
  • For orders delivered in multiple shipments, the return window applies separately to each item based on its individual confirmed delivery date.
  • Approved returns must be placed in transit within 7 calendar days of return authorization.
  • Returns and exchanges must be authorized before shipment.
  • We monitor return activity and reserve the right to limit or refuse returns in cases of suspected fraud, abuse, excessive return activity, or merchandise that does not meet the conditions above.
  • Nothing in this policy limits consumer rights that cannot legally be waived.